Frequently Asked Questions

You have questions? We have the answers

What is minimum hardware / software requirements to use the service?

Ai-DBA requires .Net Framework 4.6, Internet Connection, 1Core Processor and 512MB Memory.

Can a Customer choose where to run Ai-DBA?

Customer has 2 options to run Ai-DBA. o Option 1: Subscribe to SaaS based Ai-DBA o Option 2: Run Ai-DBA on Customer owned servers. For this option, Customer is required to provide the necessary hardware resources and software licenses. This option deploys the entire backend engines and repository of Ai- DBA system at customer owned location.

Where is Ai-DBA running? Where is the hosting cloud location?

Ai-DBA Instance runs at Client’s server host and the Ai-DBA central data repository. Ai-DBA runs on Azure (Singapore).

Which SQL Server editions are supported by Ai-DBA?

MS SQL Server 2005 to 2017 (on-prem and cloud) o AzureSQLDatabase o AzureSQLDataWarehouse o Azure Managed Instance

Is customization available?

No, Customization is not available.

Are there trials?

There is no Trial. However, we do provide 60 days money back guarantee upon receiving a valid Purchase Order from Customer.

How do I make a payment?

The payment should be through proper and valid channels.

Any refund or cancellation and what are the terms?

If there is no any improvement on the client SQL Server databases, Customer can request for a refund or cancellation within the first 60 days of use. Fard Solutions Team will conduct investigation and discussion with Customer, prior to making a decision on the request.

How much configuration is needed to use Ai-DBA ?

The installation and configuration take about 20-30 minutes per Ai-DBA instance.

What is the SLA for Ai-DBA Services?

99% Availability and Operationality of Ai-DBA Agent Instance. o 99.9% Availability of Reports and Historical Data. o 99.9% Availability of Ai Backend Engines.

How fast can Ai-DBA resolve the issues?

The duration is subjective and depends on the cases; base on collected data, it takes from 3days to 15days to resolve the major bottlenecks and issues in production database servers.

Which OS platforms are supported?

Windows – for Ai-DBA instance and targeted SQL Server instances. o Linux – for targeted SQL Server instances.

How do I integrate to current system?

Ai-DBA instance can be installed on SQL Server Host machine or Proxy Server.

How often do you patch? What kind of patches are available? Is patching disruptive?

We do have Major Patches and Hot Fixes; Major patches are once a month and hot fixes can occur few times in a month depends on the client environment. Patches do not require the system to be restarted.

What payment modes are acceptable?

Online Banking, Wire Transfer.

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