Customer has 2 options to run Ai-DBA. o Option 1: Subscribe to SaaS based Ai-DBA o Option 2: Run Ai-DBA on Customer owned servers. For this option, Customer is required to provide the necessary hardware resources and software licenses. This option deploys the entire backend engines and repository of Ai- DBA system at customer owned location.
If there is no any improvement on the client SQL Server databases, Customer can request for a refund or cancellation within the first 60 days of use. Fard Solutions Team will conduct investigation and discussion with Customer, prior to making a decision on the request.
The duration is subjective and depends on the cases; base on collected data, it takes from 3days to 15days to resolve the major bottlenecks and issues in production database servers.
We do have Major Patches and Hot Fixes; Major patches are once a month and hot fixes can occur few times in a month depends on the client environment. Patches do not require the system to be restarted.