Fard Technology Corp.
Fard Solutions Sdn Bhd

Support for Enterprises

Embrace an end-to-end support with preventive care for your Microsoft SQL Server to keep the databases healthy and running. 

Cost effective support coverage

Proactive administration

Frequent database health check and assessment is taken with goal of improving stability and scalability of database servers.

Performance tuning

Support engineer recommends on the query, index and database configuration changes to ensure performance improvement is garanteed.

Security audit and hardening

Mitigate security breach. support engineer will assess the security aspects of the database server, and provides recommendations for further hardening.

Hardware resource measurement

Ensure the underlying hardware resources are capable to carry on the database workload. our team will assess and provide you insights.

Microsoft Azure migration

Save significant amount for database servers by migrating on-premise workload to Azure cloud. our support engineer able to assist you in your cloud journey.

Unlimited support tickets 

The simplest and most affordable offer for small businesses. our support engineer will respond to your tickets within the agreed SLA.

Support package comparison

Ancillary Premier Premier mission critical
Cost / SQL Server Instance [1] $292 $682 $877 $1,072
Base charges per contract 5 Instances 5 Instances 5 Instances 8 Instances
Service Level Agreement 8x5 8x5 24x7 24x7
Beneficial Resources Knowledge Base Knowledge Base
On-Demand Video Training
Knowledge Base
On-Demand Video Training
Advance Technical Articles
Knowledge Base
On-Demand Video Training
Advance Technical Articles
Online Workshop/Events
Proactive administration and health check On-Demand Weekly Weekly Every 48 Hours
Advance monitoring and alerts   Real-time Real-time Real-time Real-time
Performance tuning On-Demand Monthly Monthly Weekly
Security audit and hardening On-Demand Monthly Monthly Weekly
Capacity planning and consumption rate analysis On-Demand Monthly Monthly Weekly
Database integrity check Weekly Weekly Weekly Every 24 Hours
Backup and recovery On-Demand Daily Daily Daily
Corruption recovery Not applicable On-Demand On-Demand On-Demand
Compatibility and upgrade assessment On-Demand On-Demand On-Demand On-Demand
Migration and upgrade Not Applicable On-Demand On-Demand On-Demand
Service pack / CU patching On-Demand Monthly Monthly Monthly
ISV collaboration On-Demand On-Demand On-Demand On-Demand
Contact method Support ticket Support ticket Support ticket / phone call Support ticket / phone call
Environment review and management update On-Demand Monthly Monthly Weekly
Scheduled video call Up to 14 hours / Month Up to 32 Hours / Month Up to 42 Hours / Month Up to 58 Hours / Month
Support engineer allocation Shared pool Shared pool Dedicated Dedicated
Service Level Agreement (SLA) Respond: within 24 hours
Resolution: best effort
Respond: within 1 hour
Resolution: best effort
Respond: within 1 hour
Resolution: best effort
Respond: within 30 minutes
Resolution: within 8 hours

[1] Cost is per SQL Server instnace per month in United States Dollar (USD).

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